Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Hay-on-Wye | GPhC Registration No. 9012511
Effective Date: July 2026

We are committed to protecting your personal data and handling it responsibly. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with UK GDPR and applicable data protection legislation.

1. Who We Are

Pharmacy Weight Loss Hay-on-Wye is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Hay-on-Wye and across the UK. We act as the Data Controller for all personal information collected through our services.

2. Data We Collect

When you use our services, we may collect the following information:

Personal details: Full name, date of birth, address, email address, and phone number
Health information: Medical history, current medications, weight, BMI, and other clinical data necessary to provide safe pharmaceutical care
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, device information, and website usage data collected via cookies
Communication records: Messages, emails, or other correspondence you send us

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments and provide pharmacist-approved clinical care
To process and dispatch your prescription or medication orders — orders are dispatched within 1 working day once approved by our pharmacist
To maintain accurate patient records as required by GPhC standards and UK pharmacy law
To communicate with you regarding your orders, treatment, or any clinical queries
To comply with our legal and regulatory obligations
To improve our services and website functionality

Our lawful bases for processing include legitimate interests, contractual necessity, legal obligation, and for health data, explicit consent and provision of health care under Article 9(2)(h) of UK GDPR.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use:

Essential cookies: Required for core website functionality
Analytics cookies: To understand visitor behaviour and improve our services
Marketing cookies: Only used with your prior consent

You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect your ability to use parts of our website.

5. Third-Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary:

Delivery partners: To fulfil and dispatch your medication orders
Payment processors: To handle transactions securely
Healthcare professionals: Where clinically necessary or for referral purposes
Regulatory bodies: Including the GPhC or NHS where we are legally required to do so
IT service providers: Who support our platform under strict data processing agreements

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and GPhC guidance for pharmacy records. Financial records are kept for a minimum of 6 years. After the applicable retention period, your data is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. All health data is stored on encrypted, secure systems accessible only to authorised clinical staff.

8. Your Data Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also request that we restrict or stop processing your information in certain circumstances. To exercise any of these rights, please contact us directly using the details below. We will respond to all data-related requests promptly and fairly.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Hay-on-Wye
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

This policy was last reviewed in July 2026 and will be updated periodically to reflect changes in law or our practices.